Overview
As an Engagement & Experience Officer (out of hours), a typical shift during the night and at weekends might include:
Responsibilities
* Provide duty of care and be a first point of call on site, providing a dynamic and considered response which includes, but not limited to, minor/emergency repairs, student queries and signposting for pastoral care.
* Monitor and control access to sites, assisting authorised visitors where necessary in a welcoming and professional manner.
* Conduct and record routine external and internal patrols of the site, and address hazards such as intruders, unacceptable behaviour or damage.
* Advocate for the wellbeing of our people, dealing with issues as they arise and supporting in incident or emergency situations.
* Monitor and maintain order and rotation in the waste stores on site to ensure a safe and clean environment.
* Operate and manage security equipment installed on the premises, responding to unusual and unexpected situations.
* Document and report any student problems or any unusual behaviours following internal processes and systems.
* Ensure all buildings are secured by adhering to locking and unlocking processes including key controls.
* Dealing with light administration to support our people and any necessary processes within Acis and the CRM systems that we use.
* Maintain safeguarding and wellbeing awareness, ensuring concerns are dealt with or escalated immediately.
* Follow up on enquiries, check in to ensure our people are having an excellent experience, and provide support when it is not achieved.
* Complete inspections as part of the team to ensure flats are well kept and to engage with our people.
* Ad hoc viewings of the show flat to prospective students and their families.
* Support building safety or health and safety tasks and maintenance as required.
* You will have a friendly, approachable manner and be willing to go above and beyond to help our students.
* Flexibility is a must; you will have a set shift pattern and be part of a team that covers evenings, weekends and bank holidays.
Desirable experience / qualifications
* First aid trained
* MHFA trained (or willingness to complete the training)
* SIA Licence holder (security guarding and CCTV operation)
* Conflict Management
* Drug and Alcohol Awareness
* Personal Safety / Protection
* Good technical skills with CCTV, Microsoft packages (Word, Office, Teams), fob and database/CRM
* General awareness of health and safety and building management
* Comfortable with 1-2-1 and group engagement
* Strong verbal and written communication with excellent customer service
* Ability to work as a team, under pressure and in a fast-paced environment
* Understanding of barriers faced by people and potential solutions
* Ability to work collaboratively with others and with external support providers
* Good IT skills
* Positive, energetic, enthusiastic, calm in emergencies
What will make you stand out
* A Driver’s Licence (useful for covering other sites in emergencies)
* Understanding of local services available for customers
* Experience working with university students or within an accommodation environment
Benefits
* 25 days annual leave plus Bank Holidays
* Enhanced pension - matched contributions up to 4%
* Opportunities for professional training and relevant subscriptions
* Paycare health and benefits scheme
* Acis Perkz discounts on hundreds of savings
* Employee recognition scheme
* Enhanced maternity and paternity scheme
* Cycle to work scheme
* Enhanced sick pay scheme
* Employee Assistance Programme for confidential advice and support
* Death in service benefit amounting to 3 times annual salary
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.
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