A leading insurance company is seeking a Head of Customer Experience, Support & Resilience to enhance customer journeys and operational performance across its brands. This role involves shaping and implementing customer-focused programs, managing the training and development team, and ensuring compliance with regulatory frameworks. Candidates should have proven experience in complex operational environments, strong strategic leadership skills, and a focus on continuous improvement. Flexible working arrangements and a range of benefits are offered. #J-18808-Ljbffr