IT Support Engineer - Microsoft environment - Reading
TrinIT Talent are looking for an IT Support Engineer to join a growing Global IT Services provider delivering 24x7x365 support to a large UK-based MSP client. This is a Hybrid working role based in Reading/Remote paying up to £30,000 per annum.
You will provide 1st and some 2nd line support across infrastructure, connectivity, security and managed service products, working via phone, email and remote tools.
Responsibilities include:
* Strong Microsoft OS knowledge (Active Directory, Microsoft 365, Exchange Online, Intune, Entra ID/Azure AD, Group Policy)
* Responding to monitoring and infrastructure alerts
* Managing and progressing tickets in line with SLAs
* Performing hardware break/fix and liaising with vendors
* Responding to EDR alerts as part of SOC operations
* Escalating complex issues to 3rd line
* Maintaining accurate ticket documentation and customer updates
* Strong troubleshooting and communication skills
* Passion for IT and a willingness to learn are essential.
Rota Pattern
* 4 days (8:30am-8:30pm)
* 4 days off
* 4 nights (8:30pm-8:30am)
* 4 days off
Average 42 hours per week. Shift allowance included in base salary
If you feel you have the right experience, please send your CV in Word format to (see below)
TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds.
IT Support Engineer - Microsoft environment - Reading