Our usual shift patterns will see you working 2 days a week at home and 3 in the office, once you are signed off from your initial probation period and performance targets are met. At times however the office days may sometimes change, depending on business and training needs.
The Role
The purpose of this role is to be part of a hardworking team that pursues excellence in a fast-moving and ever-changing environment. Our aim is to delight our tenants and customers with the highest standard of customer service possible by phone, email, via social media and any other form of communication we may receive. The role can be challenging, but also extremely rewarding. The calls we take aren't always easy and it is important that our team are empathetic and dedicated to every tenant's needs, however unique they may be. You will be surrounded by a strong support network, within our team and beyond, who will stand by you and help you along the way. With excellent interpersonal skills and the ability to work under pressure, you can expect to deal with a range of enquiries such as Repairs, Rent Payments, Lettings, Antisocial Behaviour, Safeguarding, and Complaints. You will relish working in a high performing, fast-paced environment and will be eager to work as an effective and efficient team member. In return, we offer an extremely competitive salary, staff benefits, and the opportunity to grow both professionally and personally. We will offer full support to aid your performance from the beginning with extensive office-based training with senior staff and then regular performance updates and one-to-one support as you continue to progress in your role.
Responsibilities
* You'll be a confident, capable communicator with excellent interpersonal skills and the ability to communicate both verbally and in writing to a good standard.
* Previous customer service experience is desirable.
* You'll need strong ICT skills with experience with Microsoft Office.
* You'll relish working in a high performing, fast-paced team committed to resolving issues at the first point of contact.
* You'll need an open mind, a willingness to learn, and we'll help you with the rest!
About Regenda Homes
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire, and Lancashire. We provide additional support to residents including finding work, money advice, or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training, and careers.
Next Steps
If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role. Our Talent Acquisition team will review your application and will be in touch shortly.
What We Offer
* 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
* 6 additional days for volunteering.
* Up to 9% employer's contribution to the pension scheme (match funded).
* £250 annual 'Live and Learn' allowance to spend on learning any new skill.
* Enhanced maternity, paternity, and adoption pay schemes.
* Employee Assistance Programme and health and wellbeing initiatives.
* A wide variety of exciting learning and development opportunities.
* Interest-free loans to assist with the purchase of computer equipment and travel season tickets.
* Monthly staff lottery scheme.
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