Senior Operations Administrator / Team Leader
We have an exciting opportunity to join our team at AIRSYS for a Senior Operations Administrator / Team Leader with office administration, CRM systems, team leadership and operations coordination experience to support business operations, reporting, compliance, and process improvement within a fast‑paced environment.
If you have also worked in the following roles, we would like to hear from you: Operations Coordinator, Business Support Administrator, Admin Team Leader, Office Manager, Senior Office Administrator, Administration Lead.
Salary: up to £33,000 per annum (depending on experience) + Benefits
Location: Liverpool, Merseyside, North West England (100% Office Based)
Job Type: Full‑Time, Permanent
Job Overview
We have a fantastic new job opportunity for a Senior Operations Administrator / Team Leader to join a busy and growing operations team in a pivotal role driving business support functions and office management. As a Senior Operations Administrator / Team Leader you will oversee administration, team coordination, CRM systems and operational processes, ensuring efficient workflow, accurate data management, reporting, and compliance across the department. The Senior Operations Administrator / Team Leader will play a key role in supporting auditing, health and safety administration, supplier coordination, and process improvement, while maintaining strong communication between office and warehouse teams. This is an excellent opportunity for a proactive and organised professional to contribute to operational efficiency, business support services, and continuous improvement within a dynamic environment.
Duties
* Team Leadership: Manage, support and develop the office administration team.
* Operational Coordination: Work closely with warehouse operatives to ensure smooth day‑to‑day operations.
* CRM Management: Maintain accurate and up‑to‑date CRM system data and records.
* Quotations Preparation: Prepare and issue customer quotations in a timely manner.
* Order Processing: Process and manage purchase orders and related documentation.
* Warranty Coordination: Handle warranty requests with suppliers and internal stakeholders.
* Reporting: Compile operational, KPI and management reports as required.
* Compliance Management: Oversee supplier PQQs and maintain compliance documentation.
* Audit Support: Assist with internal audits and ISO record keeping.
* Training Administration: Maintain and update the company training matrix.
* Health and Safety Support: Assist with reporting and record keeping.
* Process Improvement: Identify and implement improvements to administrative processes.
Candidate Requirements
* Previous experience in a senior administration, team leader or office management role.
* Strong organisational, coordination and multitasking skills.
* Experience working with CRM systems and database management.
* Competent in Microsoft Office 365, including Excel, Word and Outlook.
* Excellent communication and stakeholder engagement skills.
* High level of attention to detail and accuracy.
* Ability to manage multiple priorities in a fast‑paced environment.
* Experience supporting compliance, auditing or health and safety processes advantageous.
* Proactive, solution‑focused and collaborative approach.
Benefits
* Excellent working conditions and benefits.
* 25 days annual holiday plus Statutory Bank Holidays.
* Company pension.
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