Overview
The Role
We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. Tapi is looking for a motivating, enthusiastic and experienced individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further and apply today.
Responsibilities
* Leadership & Management
o Create an enjoyable, engaging, and great place to work for all - that's what it's all about after all!
o Effectively lead your Tapi team.
o Responsible for recruiting, training, and developing your team to exceptional standards.
o Regularly monitor colleague performance to ensure it is at its best.
o Provide new colleagues a complete Tapi induction to enable them to be at their best.
o Manage multiple fitting teams to ensure the highest levels of customer satisfaction.
o Effectively manage rotas to meet demands of the business.
o Manage all employee data and timesheet submissions.
* Store Operations
o Ensure your Store always provides an outstanding experience for customers, colleagues, fitting partners & contractors.
o Create an all-inclusive culture where everyone's contributions are valued including our fitting partners.
o Oversee the stock control process.
o Build the brand within the area by building relationships with local businesses.
o Develop strong relationships with all Tapi colleagues, our suppliers and with local Tapi stores.
o Maintain a high standard of personal presentation set for the Store and that of the team, fitters and contractors that enter our customers' homes on behalf of Tapi.
o Maintain exceptional store standards.
o Comply with Health and Safety to create a safe environment for staff, fitters and all 3rd parties that visited the site.
* Sales
o Strive to exceed Store and personal sales targets.
o Maximise profit through effective margin and cost control.
o Manage and support all parts of the sales process.
o Ensure that all customer leads are followed up with outstanding Tapi service.
* Customer Satisfaction
o Resolve all customer issues and complaints speedily and effectively.
o Ensure we always exceed customers' expectations to encourage recommendations and repeat business.
o Ensure that all customer interactions are followed up immediately and given outstanding service.
o Ensure excellent communication to customers throughout the sales process.
About You
People are your bag - you get them, you understand them and importantly, you can sell to them. You'll be confident in your ability and see 100% of target as the minimum - not job done. You're always on the lookout for ways to improve things for customers and colleagues. You're naturally self-motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best. You're in that sweet spot of being sales driven AND customer focused, and you are passionate about what you do which is demonstrated in every interaction. Good judgement is key - you don't shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome. You'll be a brand ambassador and ooze the "Tapi difference". You're tech savvy and know how to use store systems to your advantage - and if you don't, you find out. You’re flexible and do what is best for the store, scheduling work effectively so no customer is left behind.
Get to Know Us
Hello, we're Tapi and we're slightly obsessed with floors. We're a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we'd love for you to join the revolution!
The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers - and show that it could be fun! Over the past 10 years, we've grown massively to become the largest flooring retailer in Britain. You're likely to find a Tapi showroom in your local town and we've got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us 'excellent' on Trustpilot.
Our people are the secret to our success. We launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12 weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes and organise Tapi socials where teams can come together. It’s a happy place to work and when you love what you do, customers will see that too.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications. INDHP Tapi Carpets & Floors
The Big Package
* Colleague discount
* Salary sacrifice pension
* Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
* Employee Assistance Programme
* A day off for your birthday
* Cycle to work scheme
* Enhanced family leave
* Life Assurance
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