1. Customer Service Agent
2. Hybrid/ Mon-Fri
About Our Client
Our client is a well-established, medium-sized firm. Known for its commitment to quality and customer satisfaction, the company has a strong presence in Brighton and is recognised for its dedication to employee wellbeing and professional growth.
Job Description
3. Responding promptly to customer inquiries
4. Maintaining a positive, empathetic, and professional attitude towards customers
5. Acknowledging and resolving customer complaints
6. Ensuring customer satisfaction and providing professional customer support
7. Processing orders, forms, applications, and requests
8. Communicating with customers through various channels
9. Keeping records of customer interactions, transactions, comments and complaints
10. Providing feedback on the efficiency of the customer service process
The Successful Applicant
A successful 'Customer Service' professional should have:
11. A thorough understanding of customer service principles and practices
12. Excellent communication and interpersonal skills
13. Proficiency in Microsoft Office and customer service software
14. Ability to work well in a team and under pressure
15. Strong problem-solving skills
16. High level of commitment to customer satisfaction
17. Ability to multitask and remain organised in a fast-paced retail environment
What's on Offer
18. £24500 (GBP)
19. The opportunity to work in a professional and supportive retail environment
20. Generous holiday leave
21. A hybrid 9-5 working arrangement
22. A permanent role with opportunities for professional growth
This is an excellent opportunity to enhance your customer service skills within a supportive environment in Brighton. Don't miss out, apply today!