Job summary
Logistics Coordinator Team Leader - Nights
Location: Chelmsford - CM1 2QE
Hours: Full time hours - 42 Hours per week
Shifts:4 on 4 off shift pattern - Nights
Rate of Pay: £28,000 Per Annum Plus Out of hours salary enhancements (Pay review currently in process)
Main duties of the job
G4S are looking for a Logistics Coordinator Team Leader to create a professional and high quality Out Of Hours logistics function that delights our customers and patients and meets all of their specific needs. By inspiring the Out of Hours Team to deliver their best work every day.
About us
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
1. Free onsite parking
2. Progression, training and development catered to you.
3. Charity work- Match-IT and Payroll Giving
4. Refer A Friend incentives
5. Company pension scheme with employer contributions.
6. G4S Life Assurance Scheme.
7. Subsidised healthcare plan.
8. Charity work- Match-IT and Payroll Giving.
9. Confidential Counseling Services
10. 24/7 support specialising in health and medical
11. Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Why G4S?
G4S Patient Transport Services is one of the UKs largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call center, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.
At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.
Job description
Job responsibilities
12. What's Involved:
13. Responsible for carrying out investigations and ensuring team members learn from near misses and incidents and take steps to prevent recurrence
14. Responsible for ensuring risk assessments and safe systems of work are updated and communicated to all staff as required.
15. Accountable for ensuring all team members work in a safe and compliant manner
16. Accountable for ensuring all health and safety records and admin are completed accurately and in line with regulations across own team
17. Responsible for maintaining detailed, technical knowledge of our operating system
18. Accountable for ensuring OOH logistics Coordinators (controllers) are trained to a skilled level on the operating system
19. Ensure all out of hours staff are sufficiently trained for their duties and the training matrix is always up to date
20. Accountable for the high performance of OOHs teams
21. Responsible for participating in and managing the company performance management process, undertaking team 121s, annual reviews,EDRs and succession planning activity
22. Accountable for ensuring team members remain compliant and technically competent. Alongside taking responsibility for own continuous professional development and relevant compliance and technical training
23. Responsible for demonstrating G4s One Company values and behaviours, and accountable for ensuring the whole department do the same
24. Responsible for ensuring the OOHs team participate in all relevant HR processes sickness, absence, discipline and grievance
25. Responsible for creating successful, collaborative relationships horizontally and vertically across the business
26. Responsible for creating an engaged workforce in Logistics Specialist Team, Bookings Team and Help Desk Teams
27. Accountable for successful recruitment practices across the team
28. Maintain confidentiality standards at all times in line with GDPR and contract regulations
29. Complaints management and investigation lessons learnt and implementation of improvements
30. Ensure the Companys reputation for quality and service is enhanced with the client and the customer by maintaining standards in all services during out of hours
THE IDEAL CANDIDATE:
Essential:
31. Previous Team Leader/Supervisor experience
32. Delivering Objectives
33. Delivering Great Customer Service
34. Acting Professionally
35. Supporting and working with others
36. Dealing with changing circumstances
37. Supporting and working with others
Desirable:
38. Knowledge of Patient Transport Services
Person Specification
Experience
Essential
39. Previous Team Leader/Supervisor experience
40. Delivering Objectives
41. Delivering Great Customer Service
42. Acting Professionally
43. Supporting and working with others
44. Dealing with changing circumstances
45. Supporting and working with others
Desirable
46. Knowledge of Patient Transport Services