Role overview
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities
* Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
* Drive store sales through effective merchandising, stock replenishment & team motivation.
* Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
* Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
* Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
Role objectives and KPI’s
* Contribute to achieving or exceeding the stores monthly sales target.
* Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store Audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
* Assist in keeping operational costs within the allocated budget
Skills and Experience
* Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
* Passionate about retail & hold a good understanding of the latest trends and our competitors
* Previous experience of coaching and developing individuals
* Strong communication skills
* Proven track record of achieving and exceeding sales targets and KPI’s
* Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous
* Promote JD Group values to internal and external stakeholders
Benefits
* Monthly discretionary bonus schemes
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals and discounts and offers from over --- retailers through our online benefits platform (TELUS Health)
* Access to digital health and well-being services through our benefits platform (TELUS Health)
* Health cash plans
* Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
* Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
* Discounted Gym memberships at JD Gyms
* Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation
* Employer engagement forums to help influence positive change
* Incremental Holiday Allowance
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