Overview
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Shops have opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and may include evenings and weekends
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that at William Hill, we win together:
* Working hours: a range of full and part-time hours
* Annual pay review & bonus scheme: base salary reviewed annually with eligibility for an annual performance bonus
* Holiday entitlement: 28 days per year (pro rata)
* Paid birthday day off: an extra paid day off in your birthday month
* Subsidised travel: discounted or free Zone 1-6 Oyster card for London-based roles
* Pension plan: employer contributions matched to 4%
* Perks and discounts: discounts in high street shops, cinemas, holidays
* Training and development: opportunities for internal promotion and growth
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience. We are built on trust and belonging, empowering our teams to work in a way that suits them as we win together.
More About Evoke
We’re a business embracing change and progress. Evoke is the new name for 888 Holdings, behind William Hill, 888 and Mr Green. We offer flexibility and a culture built on trust, with space to be yourself and tools to protect our customers while they play. We invest in your future to help you develop your unique strengths.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Gambling Facilities and Casinos
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