Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.
Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
Hours: 40 hours paid production scheduled between 7am - 10pm, Monday to Sunday.
Salary: £12.99 per hour + additional perks and company benefits to help support your unique lifestyle.
Must be fluent in English & Spanish (C1 CEFR level)
What You Will Do In This Role
Our team connects and engages with users on a global scale, via a range of communication channels including Social Media, Chat platforms and voice, to provide support on an array of innovative VR technologies and products.
What's In It For You
Discount on car and home insurance with AXA
28 days paid holidays.
Refer a friend incentive.
Employee Assist Program-a range of support and resources, accessed free.
Wrkitplatform-access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
PUREGYMDiscount & 0% joining fee.
Free healthcare coverfor you and your dependents with pension (after one year)
UNUM Dental cover-comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Responsibilities
Deliver exceptional customer service through phone, online forums, social media, and product reviews.
Resolve customer issues efficiently using available tools and resources.
Engage with customers of all experience levels in a supportive manner.
Respond professionally to comments and questions, resolving issues promptly.
Act as a brand ambassador, adopting the client's culture and tone in all interactions.
Seek opportunities to reduce customer effort and enhance satisfaction.
Quickly identify and address customer pain points.
Monitor forums for issues and escalate or resolve them as needed.
Contribute to a resolution knowledge base.
Support engagement and community management services.
Ensure responses align with brand personality and answer questions thoroughly.
Craft engaging responses to foster community participation.
Develop user-generated content to meet community goals.
Your Qualifications
Concentrix is a great match if you:
Have professional experience or an in-depth understanding of social media.
Fluent in English (B2 CEFR level) & Spanish (C1 CEFR level)
Typing speed 55 WPM and accuracy of 95%.
Experience or interest in virtual reality gaming is desirable.
Experience the best version of you
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.