Homeless Support Officer (Temporary Accommodation)
Organisation
Stockport Homes Group
Job Description
Permanent, Full time, 37 hours per week (rota including evenings/weekends)
Make a real difference -every single day
We’re looking for a Homeless Support Officer to join our Temporary Accommodation team, supporting people at one of our Skylight schemes. This is a rewarding, hands‑on role where no two days are the same and where your work genuinely changes lives.
As a Homeless Support Officer, you’ll balance housing management, support work, and practical problem‑solving.
What you’ll be doing
* Supporting a caseload of residents with a wide range of needs – from early help to more complex support
* Managing admissions and move‑ons from temporary accommodation
* Collecting rent and service charges and helping residents maximise income through benefits or employment
* Creating, reviewing, and delivering personalised support plans
* Carrying out health & safety checks, tenancy visits, and scheme inspections
* Responding calmly and empathetically to challenging or emergency situations
* Working closely with partner agencies to achieve the best outcomes
* Helping re‑let properties quickly, including preparing voids when needed
Shifts include 8-4, 9-5, 10-5.30, 2pm-10pm and weekend working (a rolling rota of 1 in 6 weekends). You will be required to work on a shift basis for this role.
About you
* Passionate about supporting people facing homelessness
* A confident communicator who can build strong, professional relationships
* Comfortable working with challenging behaviour and complex situations
* Organised and able to manage your own workload
* Calm under pressure and able to make sound decisions
* IT‑confident and good at keeping accurate records
Experience in housing, support work, customer service, or a similar people‑focused role is ideal. A driving licence and access to a car is desirable.
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