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We are hiring!
An exciting opportunity has arisen for a full-time Veterinary Receptionist to join our team at ICR Vets. This role is based at our Loanhead and Gorebridge branches, with a typical shift pattern of Monday to Friday and occasional weekend cover if required.
Our receptionists are the first point of contact for clients and their pets, and this role is essential for providing the care and attention they deserve. The ideal candidate would be friendly, hard-working, and an excellent communicator. Previous customer service experience is essential, with a preference for a veterinary background.
About The Role
As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your responsibilities include delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will greet clients warmly and professionally, answer phone calls, provide empathetic guidance, convert inquiries into appointments, ensure accurate invoicing and payment collection, and promote a professional image that fosters confidence in our practice.
Join Our Team!
ICR Vets is a group of four branches near Edinburgh, providing excellent small animal care. We have a dedicated team of 12 receptionists, vets, nurses, and support staff committed to compassionate service and continuous development. We foster a supportive environment with regular team events and focus on wellbeing and professional growth.
Benefits
* 6.6 weeks annual leave
* Additional leave for your birthday
* Family-friendly policies (maternity, paternity, adoption, shared parental, surrogacy pay)
* Cycle to work scheme
* Employee wellbeing initiatives
* Support for non-accidental injury
* Learning opportunities via IVC Evidensia Academy
* Pawsome Benefits (discounts and cashback)
* Pension scheme
* Discounted staff pet care
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Veterinary
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