Lead client relations in Fund Accounting at J.P. Morgan, ensuring seamless service delivery and excellence in client support!
As a Fund Accounting Associate in the Fund Accounting Operations Service Delivery Team, you will take a lead role as a client facing contact supporting the Fund Accounting Teams that support our day to day service delivery to clients.
Job responsibilities
1. Is a point of contact for a significant J.P.Morgan client or multiple key clients within Fund Accounting
2. Build a stable relationship with the client to support key interactions and seamless escalation
3. Represent J.P.Morgan across client driven and regulatory change discussions for Fund Accounting
4. Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our clients
5. Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding
6. Ensure the service quality that is delivered to clients is of an excellent standard
7. Participate and lead, where necessary, in Fund Accounting service reviews with the client
8. Serves as the primary point of contact for escalating issues, providing service updates, and delivering progress reports to the client
9. Maintain an open and interactive relationship with internal partners including Client Services, Custody and ...