Overview
Job title: Team Administrator
Department: Sopp+Sopp, Holman Customer Team
Location: Peterborough
Hours: 37.5 hours per week
Salary: From £24,570
We’re looking for a Team Administrator to be part of our success story.
Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. Great career development opportunities – grow with us.
About the role
Manage a high volume of emails to agreed service levels ensuring each email is given a high level of customer service, with a view of resolving the enquiry to a satisfactory level on the first response. You will provide our customers with a professional service making accurate records and entries into the claims system.
Responsibilities (Skills and Experience)
* Handle the inbound email enquiries from Customers, Repairers, Clients and Third Parties within the agreed service levels
* Load new email instructions onto the system
* Load estimates and images into the system and allocate to engineers
* Monitor camera footage of incidents to ensure all accidents are recorded as required
* Overflow for inbound call enquiries
* Support other areas of the business with administration tasks as required
* Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
* Using our bespoke software and databases to record, update and maintain information relating to each claim
* Manage own workload, prioritising each day and ensuring any tasks are complete
* Provide accurate updates to team managers and customers as required
* Ensure that all SLA’s are met and exceeded
* Work well as part of a wider team to ensure a high quality of service is still provided during busier periods
* Provide a seamless service for our customers, ensuring we are working collectively with other departments to resolve any outstanding issues
* Manage and resolve any customer complaints, escalating to the relevant person when necessary
Benefits
* 33 days holiday (including bank holidays)
* Personal health cash plan – claim back the cost of things like dentist and optical check ups
* Enhanced maternity / paternity / adoption / shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Purpose and Values
Purpose: Make someone's bad day better
Values:
* Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
* Strive for better – Be bold. Challenge the norm – make small improvements often.
* Win together – Be a team-player. Win together, learn together, respect each other.
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