Are you ready to shape the future of AI in a fast-paced, innovative environment? At IRIS Software Group, we’re transforming how our teams work with the power of Generative AI (GenAI). We’re looking for a forward thinking GenAI Operations Analyst to help us drive adoption, ensure operational excellence, and unlock the full potential of GenAI across our Customer Operations function. What You’ll Be Doing * Monitor GenAI tool performance, usage, and quality of outputs. * Collaborate with Data Science and Product teams on updates and improvements. * Deliver training and upskilling support to ensure successful adoption. * Manage incidents and ensure AI solutions remain compliant and ethical. * Create documentation, track KPIs, and generate regular reports. What You’ll Bring * A passion for emerging technologies, especially GenAI. * Strong analytical and problem-solving skills. * Excellent communication and cross-functional collaboration abilities. * Experience in operations, data analytics, or technical support. * Exposure to AI/ML tools or an eagerness to learn. Why Join IRIS? You’ll play a key role in shaping how we use AI to improve customer outcomes, streamline processes, and foster innovation across the business. We offer a collaborative, growth-focused culture with the freedom to experiment, iterate, and make a real impact. Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible