Salary: £33,000 - 48,000 per year Requirements: 7 years working in a similar Business Analyst / Project management role At least 3 years of experience within IT Service Management Experience as the lead business analyst and project manager for an application development project Proven track record delivering projects in medium to large size companies Strong experience with ServiceNow applications: ITSM, FSM, HRSD, SPM Understanding of integration capability within ServiceNow Administration experience of a ServiceNow instance, including workflows and business rules Knowledge of ITIL processes: Incident management, problem management, change management Experience in hybrid Agile/Scrum / Waterfall frameworks Familiarity with the Systems Development Life Cycle, requirements analysis, and systems design Proficient in writing high-quality documentation: requirements documents, test plans, project plans Ability to lead technical teams on functionality and changes needed during development Hands-on experience in application functionality testing Capability to design business processes and perform requirements analysis Excellent communication skills to drive and influence stakeholders Ability to take ownership of technical and business issues and drive to resolution Responsibilities: Work with users and key stakeholders to analyze enhancement requests Prioritize requests and collaborate with technical teams and external suppliers Define requirements, processes, procedures, and reporting for new modules and applications Lead workshops for alignment of requirements and solutions across teams Ensure alignment of requirements to industry best practices Own the delivery of enhancements and new components and systems Ensure solutions are thoroughly tested and meet specified functional requirements Collaborate in geographically spread Agile teams, writing user stories and conducting functional testing Produce project plans, highlight reports, exceptions reports, and risk logs as needed Technologies: ITIL ITSM Project Manager ServiceNow CMS DevOps UX UI Design More: We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving team where youll report to the Head of Services Management Systems and have the autonomy to shape the role. Our team is focused on implementing new functionality, application upgrades, and process improvements while working collaboratively in a dynamic environment. We offer hybrid working arrangements in Hatfield, UK, and are committed to fostering a supportive work culture. last updated 8 week of 2026