Mental health act administration assistant/s117 administrator

Job overview

We are looking for an enthusiastic and self motivated individual, to provide administration support within the Mental Health Act administration team.

The post holder will possess excellent communication skills, to handle communications both by telephone and email and have excellent attention to detail, to enable them to accurately record data on a range of patient and office systems. The successful candidate will be expected to demonstrate initiative in planning and prioritising their work load.

The role will involve undertaking a range of administrative processes, associated in relation to the Mental Health Act and therefore the post holder must be aware of the confidential nature of this role.

This is a demanding and interesting role and full training will be provided on relevant areas of the Mental Health Act.

Main duties of the job

As a Mental Health Act administration assistant you will:

• Provide administration processes in order to capture data on the use of the Mental Health Act (MHA) using Microsoft Teams, Office 365 and other IT packages.
• Act as key point for addressing general enquiries from the organisation and its stakeholders, relating to the use of the Mental Health Act, in a manner to ensure a professional and confidential service at all times. This information will be strictly in relation to Section 117 of the Mental Health Act i.e. entitlement to aftercare.
• Update and extract information via the approved systems, as well as maintaining efficient manual and computerised filing systems within the department.
• Be responsible for maintaining the register of persons entitled to Section 117 aftercare provisions and providing information and reports relating to that register. (Full training will be given)

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences in our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals we welcome application from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 14.07.2026