Overview
Crest Nicholson's Midlands Division are looking for a Customer Service Coordinator to join the growing team at our office in Tamworth. Crest Nicholson has been building new homes for over 60 years and is established as a leading developer with a passion for creating vibrant sustainable communities.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will guide and support customers through their new home purchase, assist with any initial snagging issues or remedial work, and respond to queries from members of the public affected by our construction sites. You will coordinate with contractors and technicians to complete works efficiently with minimal disruption and follow up to ensure issues are resolved to the customers' satisfaction.
This role suits someone who is positive and outgoing, with a strong sense of customer service. You will be working with clients through what may be their biggest purchase, and we aim to make the process as smooth and positive as possible. We are a quality housebuilder and focus on delivering a very good product and purchasing process to our customers.
You should have good organisational skills, handle several cases at once, and follow up appropriately. The role requires the ability to have difficult conversations, manage expectations, and deliver above and beyond for our customers. You will have the support of your senior customer service teams, with an escalation path for more serious faults or defects.
If you have worked in a customer-focused environment previously, this could be an interesting role where you will be a valued member of the team and a core function of a well-respected company.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
Benefits
* 25 days annual leave
* Life Assurance
* Cycle to work scheme
We are an inclusive employer and will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer, encouraging openness, creativity and continuous professional development, and we reward effectiveness and loyalty as an equal opportunities employer. If you are applying to work at Crest Nicholson, we may ask you to provide personal information to process your application. For details on what information we collect and why, please refer to our recruitment privacy notice on the Crest Nicholson website under “Recruitment Privacy Policy”.
Roles and Employment Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
* Industries: Construction
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