Company Description Accor Brand situated in lagos ,Nigeria the largest country in Africa. Ibis Hotel, 23 Toyin street Ikeja Job Description · Enhances guest satisfaction · Handles guest comments and complaints, ensuring follow-up · Develops close relationships with guests to encourage loyalty · Ensures guests receive a warm and personalized welcome · Organizes and supervises the preparation of points of sale according to activity forecasts · Ensures that reference standards are properly applied · Checks that sales materials are well presented · In conjunction with the Head Chef, prepares the menus, organizes purchases and ensure the update and application of cooking instructions · Plans changes in the menu, sets prices and organizes the work for the day in coordination with the Head Chef · Manage and values the different food and beverage points of sale · Make sure the information are given t0 the concerned services · Develops team spirit and motivation by creating a good working atmosphere · Takes part in or validates recruitments · Organizes the welcome and integration of new employees · Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts · Conducts annual performance appraisals and sets targets for the team · Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up · Helps employees improve their skills and provides support for career development · Applies labor legislation · Develops excellent relations with guests · Prepares the commercial action plan for the department and ensures implementation · Sets daily sales targets for the team · Analyses guests' comments and shares them with the team · Launches and deploys marketing initiatives in the local area in order to increase revenue · Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers · Knows the market and customer expectations · Keeps close track of what the competition is doing · Uses sense of creativity and innovation to facilitate commercial operations · Ensures that management results are in line with the hotel's targets · Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines · Adapts department organization as required and manages headcount for optimum "prime cost" · Draws up, implements and ensures that internal checks are properly carried out · Ensures that the equipment and cultural assets of the department remain in good condition and working order · Checks inventories that have been carried out · Is responsible for keeping the equipment and furniture in good condition · Ensures machinery works reliably and follows up any technical work · Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected · Sets up an action plan based on the hygiene analysis results and tracks implementation · Applies and ensures application of the hotel's security regulations (in case of fire etc.) · Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.) · Is responsible for the security of people and property in the area under his/her remit Qualifications · SKILLS / QUALIFICATIONS REQUIRED · HND/ BSc in Hotel Management · Diploma or/and Certificate in Food and Beverage category in the related field · Minimum of 2-3 years working experience as a Food and Beverage Manager · Proficiency in communication and math skills · Ability to work in a team and supervise the subordinates · Quick decision making skills · Guest oriented, outgoing and service minded · Proficiency in the use of micros and other application programs Additional Information Ibis Hotel Ikeja, provides an enviroment which would creat the best place to work for our dedicated employees.