About Sureserve Energy Services Meters:
Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
The Role:
Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours.
The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA.
This is a varied role, providing many opportunities to further develop your skills.
Key Responsibilities:
1. To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas,
2. To ensure the engineers are aware of any emergencies that have been assigned to them,
3. To ensure the customer and client is called with an ETA of engineer arrival,
4. To ensure all outstandin...