Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London
St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
1. 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
2. Annual Performance Review pay adjustments.
3. Complimentary gym and spa access.
4. Free meals while at work.
5. Dry-cleaning service availability for uniforms.
6. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
7. 50% discount at any of the St. Pancras outlets.
8. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
9. Travel ticket season loan.
10. Life Assurance Scheme
11. Cycle to work scheme.
12. Employee Assistance Programme access.
13. Mental Health First Aiders within the team
14. Comprehensive Training and Development programme participation.
15. Awards and recognition celebrations, among many other benefits
16. Outstanding Wellness program
Position Summary:
As a Groups & Events Executive at St. Pancras you will take the responsibility for group bookings, meetings & special events. You will ensure a high level of service throughout the complete transaction and through co-ordination with the Regional Sales Office, hotel departments, and customer, takes total responsibility of the finalization of the assigned group & events. Actively upsells each business opportunity to maximize revenue. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Join a team that transforms one of London’s most iconic landmarks into a stage for unforgettable experiences, where your passion for events meets the elegance of a hotel that’s as historic as it is extraordinary.
Responsibilities: Here's what your journey with us entails
17. Effectively manage and develop relationships with key internal and external stakeholders, clients, agencies, and entertainment individuals.
18. Effectively use sales resources and administrative/support staff.
19. Create contracts as required.
20. Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
21. Understand the product we offer, including room types/layouts, capacities, and event/restaurant menus.
22. Prepare all event documentation and coordinates with Sales, hotel departments, and customer to ensure successful delivery of hotel events of least complexity. Ensure compliance with Marriott Operating Standards to maintain brand integrity.
23. Display leadership in guest hospitality and ensure consistently high levels of customer service throughout all phases of hotel events. Ensure products and services sold to Event Planners meet or exceed expectations, create loyalty and leads to increased market share. Strive to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
24. Build the unit’s top line revenue by focusing on the post-contractual sale of products and services.
25. Maximize revenue by up selling contracted products to event planners and attendees. Identify additional revenue opportunities for the hotel based on the event profile.
26. Coordinate and communicate event & groups details both verbally and in writing to the customer and hotel operations. Follow-up with customers post-event.
27. Manage group room blocks and meeting space of assigned groups and/or events.
28. Work collaboratively with off-property sales channels (., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
29. Proactively identify operational challenges associated with your groups & events team and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
30. Use Opera Catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensure that information is correct, up to date and that databases are current.
31. Ensure forecasted revenue is always up to date.
32. Ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
33. Maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
34. Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
35. Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
36. Always promote a professional image by being immaculately dressed and presented.
37. At all times present and maintain high standards of communication, both written and verbal, to the client.
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.