JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
Our Benefits
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream – choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1,000 per year
And much more!
A DAY IN THE LIFE OF A DUTY MANAGER
What you’ll be doing…
Reporting to the Operations Manager, you can expect your role to include:
* Varied 8 to 10 hour shifts, which include, but not limited to, early shifts starting from 06:30, late shifts from 14:00 or night shifts from 21:30
* Assume the role of Duty Manager when needed, taking charge of the hotel to assure operations run smoothly and guest expectations are met and surpassed when possible
* Work on the reception desk to deliver excellence customer service and ensure guest needs are met when possible
* Cover the night team when they are on annual leave to ensure night operations run successfully and smoothly
* Be there to support the team, handling situations, offering advice, giving your opinion or transferring your knowledge so the team values your expertise
* Cash handling and basic financial balancing
* Assist the Operations Manager by leading the reception and nights departments, pushing for operational excellence and meeting or surpassing set targets
* Ensure the team is the face of the hotel at all times and that we make a good first impression and guest requests, expectations and satisfaction are met wherever possible, including ensuring the hotel does not become over‑booked and guest feedback & reviews are acknowledged and acted upon where appropriate
* Ensure information is passed on and staff are kept well informed of the goings on in the hotel
* Make changes based on observation or feedback to ensure operations and guest experience is the best it can be
* Ensure training, including learning, eLearning, fire and safety procedures are up to date to keep the team compliant with regulation and well‑trained
* Ensure IHG compliance and become a leader in the IHG ONE Rewards club (training provided) whilst working with the IHG Champion
* Work closely with the housekeeping department to ensure rooms are available when needed and guest expectations and requests are met
* Work closely with the maintenance department to ensure rooms are available when needed and issues with rooms are dealt with in a timely manner
What We Need From You
* A people‑person with hotel or guest services experience, and ideally some leadership skills under their belt
* Exceptional communication skills and a natural problem‑solver, ready to step in when things get busy
* Organised and detail‑oriented, especially when handling guest reservations and billing accuracy
* Team‑focused and collaborative, creating a positive, supportive environment for colleagues and guests alike
* Ready to make quick, confident decisions that keep things running smoothly
* High energy and adaptable, thriving in a fast‑paced, guest‑facing role where every day brings something new
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
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