Overview
Do you want a rewarding role where you will make a difference? Our business support team is the vital engine of Childrens Social Care. Working together with our dedicated social work teams, we provide essential support for children & families in our community who are under the care of the Local Authority. We are looking for people who want to work in a challenging environment where no two days are the same. If this sounds like you, we have opportunities for you to join our committed team of administrators.
Main duties
We are looking for a Team Support Assistant to provide administrative support to our Childrens Disability Team. Team Support Assistants are crucial in supporting our Social Workers and Team Managers to work effectively to deliver outstanding services to local children and families in your community. You will support our social workers directly, building excellent working relationships with professionals and members of the public and providing efficient and first-class customer service. Strong IT skills and excellence in customer care essential. Examples of the work you will be supporting are all financial processes, team inbox management, updating the Childrens Social Care database, requesting social care transport, answering telephone calls and diary management. Please note that this role is 18.5 hour a week and consequently, the salary listed will be paid pro-rata.
About us
You will be a person who can build excellent working relationships with professionals and members of the public. You will be a highly organised individual, with strong IT skills and will be able to provide efficient first-class customer service to all users of the Service.
Job responsibilities
About Us
Do you want a rewarding role where you will make a difference? Our business support team is the vital engine of Childrens Social Care. Working together with our dedicated social work teams, we provide essential support for children & families in our community who are under the care of the Local Authority.
We are looking for people who want to work in a challenging environment where no two days are the same. If this sounds like you, we have opportunities for you to join our committed team of administrators.
About the Role
We are looking for a Team Support Assistant to provide administrative support to our Childrens Disability Team. Team Support Assistants are crucial in supporting our Social Workers and Team Managers to work effectively to deliver outstanding services to local children and families in your community. You will support our social workers directly, building excellent working relationships with professionals and members of the public and providing efficient and first-class customer service. Strong IT skills and excellence in customer care essential. Examples of the work you will be supporting are all financial processes, team inbox management, updating the Childrens Social Care database, requesting social care transport, answering telephone calls and diary management.
Please note that this role is 18.5 hour a week and consequently, the salary listed will be paid pro-rata.
About you
You will be a person who can build excellent working relationships with professionals and members of the public. You will be a highly organised individual, with strong IT skills and will be able to provide efficient first-class customer service to all users of the Service.
Rewards and benefits
We have a dedicated training and induction plan for all new starters where we will develop your knowledge, skills and expertise in business administration in order for you to be successful in your role. Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships.
Our commitment to:Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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Person Specification
General Requirements
* Please refer to job description above
* Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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