We are looking for a Sales and Customer Service Apprenticeship Trainer to join us at Zenith Training! Provide excellent teaching and learning sessions for Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation. The role responsibilities: * To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required. * Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements. * Complete and use initial assessment results to ensure learning needs are met. * Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners. * Monitor learner progress to ensure learning continues and learners achieve in a timely manner. * To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates. * Provide thorough feedback to employers and learners during reviews on progress. * Seek feedback from learners on learning su...