The provided job description contains valuable information but is somewhat repetitive and lengthy in parts. To improve clarity and engagement, I will consolidate similar sections, remove redundancy, and ensure the formatting enhances readability while maintaining all essential details.
Below is the refined version:
Retail Customer Service Manager at Ladbrokes & Coral
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? Join the Entain family as a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops, where no two days are the same. Contribute to a team that wins together and prioritizes customer satisfaction.
Salary: £12.50 per hour
What You Will Do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints with empathy and problem-solving skills.
* Work towards defined targets and maintain high shop standards.
* Open or close the shop as needed, responsible as a key holder.
Working Patterns
Shops operate from Monday to Sunday, 8am - 10pm, depending on location, including weekends and bank holidays. Your weekly rota will be approximately 20 hours, comprising long opening/closing shifts and shorter evening shifts, varying week to week.
Entain values work-life balance and provides your rota at least four weeks in advance.
Qualifications
* You must be 18 or over to work in our betting shops.
* Passion for delivering excellent customer service.
* Effective communication and relationship-building skills.
* Self-motivated, proactive, and able to work independently or as part of a team.
* Ability to handle challenging situations calmly and professionally.
Additional Benefits
Join us and enjoy benefits such as:
* Optional overtime (subject to availability).
* Pension scheme and ShareSave plan.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Opportunities for development and recognition.
If you need adjustments or accommodations during the recruitment process, please contact us.
We are committed to creating a diverse, equitable, and inclusive environment, respecting all identities, and ensuring ethical hiring practices.
#J-18808-Ljbffr