Service Desk Team Leader - Aftermarket We're looking for a driven and hands-on Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a fast-paced, customer-focused environment. As a Service Desk Team Leader, you'll be at the heart of our support function-managing workloads, streamlining processes, and delivering outstanding service. This is a dynamic and high-impact position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers. As a Service Desk Team Leader, you'll implement best practices, improve response times, and champion service excellence from the front line. You'll be the go-to person for operational efficiency, dispute resolution, and team development-helping us raise the bar across our service and sales functions. If you're an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results-this is the opportunity for you. Location - Witham, Chelmsford, Braintree, Colchester Salary - Up to £32K - Pension - 25 days Annual Leave (plus BH 32 days total) - Employee Assistance Program - Free Parking - Life Assurance - Mon to Fri NO Weekends Key Responsibilities: Lead and support service and sales desk teams, promoting a high-perfo...