Company description:
ClearCourse
Job description:
Support Desk Analyst
Location: Waterlooville, Hampshire
Working pattern: Full-time, office-based for the first 3 months, hybrid thereafter
Hours: 37.5 hours per week between core hours of 8.30am 5.30pm
Additional: Weekend and Bank Holiday working on a rota basis
About the role
Were looking for a Support Desk Analyst to join our growing support team, playing a key role in delivering excellent service to our customers. Youll be the first point of contact for incoming queries, supporting customers by phone, email, and ticketing system, and helping to resolve issues across our EPOS, Back Office, and Web systems.
This is a great opportunity for someone who enjoys helping people, takes pride in seeing issues through to resolution, and wants to develop their technical and customer support skills in a structured environment. Youll work closely with customers, colleagues, and third-party partners, ensuring issues are handled efficiently and professionally.
The role is based full time in our Waterlooville office for the first 3 months, moving to a hybrid working model once probation is successfully completed.
What youll be doing
1. Acting as the first point of contact for customer support queries
2. Logging, managing, and progre...