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Production support analyst

Cardiff
Capgemini
Production support analyst
€45,000 a year
Posted: 10h ago
Offer description

Your Role

We're looking for a skilled Technical Engineer who thrives in a fast‑paced, live production environment and is ready to make a real impact. With experience across Windows Server infrastructure and Microsoft Azure, you'll play a critical role in keeping essential systems running smoothly and evolving them for the future.

As part of our Production Support team, you'll be at the heart of operations – solving problems, driving improvements, and ensuring our services remain stable, secure and high‑performing.

* Take ownership of live production support, proactively monitoring systems and swiftly resolving incidents to minimise disruption
* Investigate and troubleshoot complex technical issues, working closely with Business Analysts and third‑line support teams to deliver effective solutions
* Apply best‑practice incident and problem management techniques to maintain service excellence
* Identify risks and escape issues quickly and confidently, ensuring minimal impact on users and services
* Spot opportunities to improve performance, processes and reliability – and take the lead in making them happen
* Contribute to a culture of continuous improvement, ensuring adherence to quality standards and operational best practice


Qualifications

* Solid experience with Microsoft SQL Server (MS SQL), including T‑SQL and database management
* Development experience across Java (WebSphere) and Angular within enterprise applications
* Strong understanding of DevOps practices, including CI/CD pipelines and tools such as Jenkins, Git, BitBucket and Artifactory
* Hands‑on experience with Azure cloud services, Windows Server environments and PowerShell scripting
* Exposure to enterprise platforms and tools such as Power BI, Adobe Experience Manager (AEM), IBM FileNet, Kofax and ODM/iLog rules
* Ability to gain SC Clearance – you must hold UK RTW and not have left the country for 28 or more consecutive days in the last five years


Security Clearance and pre‑employment checks

If you are successfully offered this position, you will undergo a series of pre‑employment checks, including identity, nationality, employment history, and an unspent criminal record check (Disclosure and Barring Service). This role requires UK RTW and SC Clearance or SC Eligibility.


Benefits

* You’ll be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us. We have trained Mental Health Champions across each of our business areas and invested in wellbeing apps such as Thrive and Peppy.
* You will be empowered to explore, innovate and progress. Capgemini's “learning for life” mindset gives you countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and more.
* You will be joining one of the World's Most Ethical Companies, recognised by Ethisphere for thirteen consecutive years. We live our values by making ethical business choices daily, and working ethically is at the core of our culture.


We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.

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