Job Purpose
The role will involve in the day-to-day operations and the administration within our busy offices, answering phones, auditing and inputting information upon MIS systems to meet contractual targets and deadlines. Filing and monitoring documentation to ensure current information for files is evident for audit purposes.
Key Responsibilities
* To input relevant data onto MIS systems to meet Contractual Requirements.
* Process learner documentation to meet contractual deadlines.
* Accurately inputting learner documentation and data into MIS
* Data entry
* To produce management reports from MIS system on a weekly basis
* To provide necessary reports as and when required to other departments of the business and management.
* To liaise with colleagues and obtain relevant information in order to process learners registrations and certification.
* Support with timely and accurate processing of claims.
* Maintaining timely and accurate records
* Accurately closing and storing learner records securely
* Maintaining reliable and accurate learner records (electronic and paper based)
* Provide day to day feedback to Administrative Services Manager on contract performance.
* Provide effective IAG service with both external and internal clients/ customers.
* To support with the internal and external audit process within the organisation
* To support with the planning and preparation for external and internal audit
* Ensure that training premises are well presented and meet company requirements.
* Filing and general day to day office administration duties as directed.
* To support staff as and when required in general admin duties such as photocopying and answering the telephone.
* Ensure that all visitors to premises and telephone callers receive welcoming, professional attention.
* Ad hoc duties requested from management.
Qualifications
* Used PICs or similar MIS systems.
* Experience of working in a back-office function that has a strong focus on the customer.
* IT literate.
* Committed to continuous improvement - personal and organisational.
* Analysis and evaluation of detailed information.
* Working within tight deadlines.
* Preparing and presenting information.
* Working in a change environment.
* Experience of government funded programmes.
* Tenacious and results driven.
* Detail oriented but also able to see the bigger picture.
* Team orientated.
* Organised and structured, remaining focused on priorities.
* Preparing information in report form.
* Comfortable under pressure.
Benefits
* 2 Years' Service - staff who have passed 2 years' service get an additional 2 days leave.
* 5 Years' Service - Staff who have passed 5 years' service get an additional 2 days leave.
* 10 Years' Service - Staff who have passed 10 years' service get an additional 2 days leave.
* Total Health - Health Insurance all staff have access to the Westfield Health Plan.
* Total Fridays - Early Finish Fridays. On the last Friday of every month staff benefit from a 3pm finish.
* Bright Exchange- Extra discounts and offers through Bright.
* Dress Down Fridays - every Friday staff do not need to wear formal work clothes and can donate £1 to our Charity of the Year.
* Buy & Sell- Buy upto 5 days annual leave and sell upto 3.
#J-18808-Ljbffr