We are currently recruiting on behalf of
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
a well-established and highly regarded manufacturing business that
supplies specialist equipment to a global customer base. Due to
continued growth, they are looking to appoint a
Service & Repair Administrator to
support their busy service function.
This is an excellent
opportunity to join a stable, forward-thinking organisation
offering a structured environment, strong team culture (with the
added benefit of early Friday
finish!!)
The
Role
As a Service & Repair
Administrator, you will be a key part of the service team, ensuring
customer enquiries and repair processes are handled efficiently and
professionally. You’ll act as a central point of coordination
between customers and internal departments, helping to keep
operations running smoothly.
Key
Responsibilities:
* Be the
first point of contact for incoming service and repair queries,
handling them in a professional and timely
manner
* Manage day-to-day communication with
customers, primarily via email and
telephone
* Keep the CRM system fully up to date
with accurate case notes and progress
information
* Work closely with engineering,
production, and service teams to help ensure repairs are progressed
efficiently
* Support the monitoring of service
performance indicators and help maintain strong response
times
* Maintain organised, accurate records and
ensure all required documentation is completed
correctly
The
Person
* Strong
communication skills, both written and
verbal
* Highly organised and strong attention to
detail
* Proactive, self-motivated, and positive
in your approach
* Able to manage your own
workload and work independently
* Confident using xsngvjr
Microsoft Office & ability to learn new CRMs with
ease
* Previous experience within a production,
manufacturing, or technical environment would be
advantageous
The
Package
* Monday to
Thursday 8am – 4.30pm, Friday 7.30am – 1pm (30 minute
lunch)
* Up to £27,000pa
DOE
* 23 days holiday + BH, contributory pension
& ample free onsite parking
* Private health
& critical illness (after 1
year)
If you’re looking for a varied
administrative role within a fast-paced manufacturing environment,
apply NOW to hear more!