Benefits
* Refer a Friend Bonus: £1000 per successful referral - unlimited!
* Generous Holiday Entitlement
* Day Off for Your Birthday
* Staff recognition awards
* Hotel and Airline Discounts
* Employee Assistance Programme
* OUR COMPANY CULTURE: We thrive on Excellence, Passion, Innovation, and Commitment. In a Bright, Energetic, and Fast-Paced environment, we push boundaries, celebrate success, and inspire growth every day.
* Equal Opportunity Employer: Elegant Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Overview And What We Offer
Monday – Friday: 37.5 hours per week
Location: Chester
Who We Are And What We Do
Elegant Resorts is a luxury tour operator crafting bespoke, high‑end travel experiences. Built on excellence, passion, innovation, and commitment, we tailor unforgettable journeys for discerning travellers.
Our expert team curates exceptional itineraries, partnering with the world’s finest hotels, resorts, and airlines to deliver unparalleled luxury. We invest in our people through training, professional development, and career growth, fostering a culture of excellence and innovation.
Elegant Resorts is part of The Portman Travel Group and includes If Only, Clarity Business Travel, Brighter Event, and Destination Sports Group.
Role Purpose
Reporting to the Senior Marketing Operations Manager, the Marketing Manager will be responsible for the day‑to‑day leadership and management of the marketing team. This role plays a critical part in driving brand growth, client acquisition, engagement and retention through elevated, targeted and insight‑led marketing activity across a blend of traditional and digital channels.
The successful candidate will balance strategic thinking with hands‑on delivery, ensuring campaigns are commercially effective, on‑brand and delivered to the highest standard.
Key Responsibilities
* Develop and implement integrated marketing plans aligned to wider business objectives.
* Contribute to budgeting, performance tracking and campaign evaluation.
* Use data and insights to inform recommendations and continuous improvement.
* Manage and deliver end‑to‑end marketing campaigns across digital, email, print, advertising and web.
* Coordinate and lead a team of marketing executives to deliver high‑quality, on‑brand activity.
* Utilise HubSpot to deliver effective client segmentation, personalisation and targeting.
* Support the Senior Marketing Operations Manager with workflow creation and optimisation.
* Manage the full marketing channel mix, ensuring the right balance between brand‑building and sales activation.
* Oversee content output to ensure it is accurate, elevated, on‑brand and strategically aligned.
* Maintain a clear view of channel performance and optimisation opportunities.
* Work closely with the Product team to integrate supplier marketing into Elegant Resorts campaigns.
* Ensure activity delivers mutual ROI against agreed objectives and timelines.
Partnerships, Trade & Specialist Business Streams
* Ensure marketing activity supports Partnerships, Trade, Chairman’s Club and Private Travel Designers.
* Collaborate closely with internal stakeholders to deliver joined‑up marketing solutions.
Line Management & Leadership
* Line manage three Marketing Executives and one Content Executive.
* Lead, mentor and develop the team within a collaborative, high‑performing environment.
* Ensure departmental processes, procedures and ways of working are consistently followed.
Requirements
Experience, Knowledge & Skills
* Minimum 3 years’ experience in a marketing management role, with proven line management experience.
* Demonstrable experience leading change and managing teams through growth or transformation.
* CIM qualification (Chartered Marketer or Professional Marketing).
* Proven track record of delivering commercially successful campaigns with positive ROI.
* Strong multi‑channel marketing knowledge across both online and offline channels.
* Strategic thinker with a results‑driven mindset.
* Advanced HubSpot experience, including segmentation, reporting and automated workflows.
* Working knowledge of GA4.
* Experience managing complex, end‑to‑end campaigns across multiple channels.
Personal Attributes
* Highly detail‑oriented with strong copywriting skills.
* Confident and effective communicator.
* Strong project management and organisational skills.
* Adaptable, proactive and comfortable managing multiple priorities.
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