About The Role Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? You'll be part of our Performance Teams responsible for all IT related queries on contract the role will cover the South West of Wales and when required North Wales to support our operational teams. This role is critical in ensuring the smooth and efficient operation of company-issued devices and applications used by field operatives. You'll be responsible for managing and supporting all aspects of the device and app ecosystem, including onboarding and offboarding employees, ensuring compliance with all relevant policies and procedures, and providing technical support to end-users. You'll manage the lifecycle of all company-issued devices (e.g., iPads, tablets). Monitor and troubleshoot device and application performance issues. Proactively identify and implement improvements to device and app functionality and user experience. We'll need you to provide training to field operatives on the use of company-issued devices and applications and act as a primary point of contact for all technical inquiries related to devices and applications. You'll maintain an accurate and up-to-date inventory of all company-issued devices and reconcile device inventory with Welsh Water records whilst tracking and reporting on device damage and associated costs. What you’ll bring Do you have proven experience in IT support or a related field? Do you have knowledge of mobile device operating systems (iOS, Android)? Have you got experience with mobile device management (MDM) platforms? Do you have proven knowledge of relevant health and safety regulations? Do you hold a valid UK driving licence? Do you have experience with field service management software and working in a regulated industry? What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition schemeIn addition, this role offers; Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us!About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. MGroupW