Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
The post holder will oversee architectural strategies and facilitate the changes required to gain the maximum value for the Trust while minimising disruptive impacts.
Thepost-holderwillleadonthedevelopment,implementationandmanagementoftheTrust’s:
·ITandCommunicationsinfrastructure
·ICTServiceDeliver
·Digital Infrastructure
·ICTPoliciesandprocedures
·Procurement&implementation
·Support with SupplierandContractsmanagement
·Support the development of InformationTechnologyBusinessContinuityandDisasterRecovery
ThepostholderisresponsibleforalignmentofDigital and Datainfrastructure support to Truststrategyandensure the currentenvironmentis able to supportfuturecapabilitiesandrequirements.
Main duties of the job
This is a highly technical management role designed to align highly technical strategy and standards with widerTruststrategy/standards;supportthedevelopmentandon-goingoperationsofNELFT Digital Technical Services,Clinicalandnon-clinicalapplications,PerimeterSecurity,Servers, storage solutions, Disaster Recovery and Business Continuity policies and strategies.
This is a hands-on role with strategic management responsibilities. The post holder will have a thorough understanding of the needsoftheorganization-workcloselywithcolleagues,clinicians&directorstoproviderobustinfrastructure and application solutions for the Trust.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
1. We are kind.
2. We are respectful.
3. We work together with our communities.
These three values help us to strive to provide the best care by the best people.
High Cost Area Supplement – Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 per annum (pro rata for part time).
Detailed job description and main responsibilities
The post holder will achieve this by:
4. Leading Infrastructure within informatics and inspiring others by its potential.
5. Listening, responding and leading infrastructure support that is clinically and operationally meaningful.
6. Promoting and championing healthcare informatics across the wider health community.
7. Supporting the Delivery of the pillars within NELFT digital strategy.
8. Developing and maintaining the NELFT Infrastructure technology.
9. Assessing and building NELFTs Digital Maturity.
10. Following established programme and project management principles, especially as evidenced via Prince.
11. Assisting in the development and implementation of the Digital programme and Delivering Value programme across the trust.
12. Support the Cyber and Information Strategies.
13. As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks.
14. Ensure all incidents, problems, changes, service requests are managed in accordance with NELFT service level agreements.
15. Lead the Digital Technical Service Desk teams and provide exemplary management and support toteam members.
16. EnsuretherequirementsfortheITServiceDeskenvironmentalignwithITILv4.
17. Deliver the highest standards of customer service to internal and external customer, striving to continually exceed customers' expectations for service delivery. Constantly looking at service improvement and producing Service Improvement plans.
18. MaintainacomprehensiveknowledgebaseandincorporatewithintheITSMsolution.
19. Beresponsiblefortheidentification,definition,deliveryandmanagementofService Desk services across NELFT. They will also be the owner of the Service Catalogue.
20. ActasatechnicalspecialistinthefieldofITServicemanagementwiththeabilityto configure an ITSM solution.
21. Responsible for drafting communications to service users during outages and workingalongside Communications Lead to promote Service Desk.
22. Beresponsiblefortheidentificationandimplementationofgovernance,riskand compliance Ensuretheserviceconsistentlymeetsservicedeliverytargetsthroughestablished capacity and business continuity plans.
23. Monitor and evaluate staff and department performance against objectives; identify and manage change. Maintain a staff Skills\Training Matrix for staff development.
24. Develop and maintain effective communication both within the NELFT and with relevant outside agencies
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Use of AI
Please see attached document regarding acceptable use of AI during the recruitment process.
Person specification
Education and Qualificaion
Essential criteria
25. MSc in a relevant IT discipline & Extensive experience in enterprise architecture
26. High level IT Professional Accreditation CISSP, CEH, CCNP, CCIE
Knowledge Skills and Experience
Essential criteria
27. Possess excellent understanding of Enterprise Architecture concepts and implementations
28. •The post holder should have in-depth knowledge of, and expertise in Cisco based network infrastructure, Cisco ASA, Software Defined Network and Next Generation firewalls, Cisco VPN solution, VMware, server based Microsoft products, storage and archiving solution, and Linux/Unix Systems
29. •Good understanding of applying Integration Architecture Framework to design business solutions and experience in working on highly complex Digital and Data projects
30. •Participate in developing governance guidance around system usage and maintain audits to ensure that standards are being adhered to. Support in developing Business Continuity Plans (BCPs) and Disaster Recovery (DR) plans are up-to-date and carry out tabletop exercises
31. •As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks
32. In depth/expert knowledge of routers, firewalls, switches, VPN, wireless technologies, IDS/IPS, Sniffers, Network Management
33. Demonstrable, in-depth technical skills, advanced keyboard skills, understanding of SAN, load balancers / failovers / backup tools,
34. Substantial experience of having provided ICT services in health and/ or other public sector services Significant experience in a “hands on” role, providing 1st/2nd and 3rd line technical IT support Experience of working within a Helpdesk Environment
planning
Essential criteria
35. Demonstrated capability to plan a broad range of complex activities over short, medium and long-term timeframes and adjust plans and resource requirements
Policy and Service Improvement
Essential criteria
36. •Lead the work of the individual’s supporting benefits realisation, change management and service redesign and play a key part in ensuring that the potential benefits of change are realised and key deliverables are produced and implemented within NELFT business units.
Analytical and Judgmental Skills
Essential criteria
37. •Plan to achieve and where appropriate exceed service delivery targets through a thorough analysis of all relevant information concerning costs, benefits, impact and risks to the business unit and the internal Digital and Data service operation function.
Human Resources
Essential criteria
38. Experience of day-to-day management and motivation of a team/department and reviewing performance of staff, including recruitment, conducting appraisals, career development
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
39. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
40. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
41. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
42. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.