Personal Injury Claims Handler
Location: Northamptonshire
Salary: £28,000-£32,000 DOE
Working Pattern: Monday-Friday (Hybrid)
About the Role
MPJ Recruitment are proud to be partnering with a leading and growing organisation to recruit an experienced Personal Injury Claims Handler.
In this role, you'll take ownership of a varied caseload of pre-litigated claims, including personal injury, credit hire, property damage, Employer Liability (EL), Public Liability (PL), and other third-party losses. You'll play a key role in delivering excellent outcomes for clients while contributing to a high-performing and supportive team.
Key Responsibilities
* Manage a portfolio of complex claims, ensuring compliance with procedures and service standards.
* Deliver efficient settlements through strong liability and quantum negotiation.
* Act as a technical referral point, supporting and guiding colleagues.
* Maintain accurate reserves, MI, and file management, with timely SLA-driven reviews.
* Build strong relationships with clients, insurers, and panel solicitors.
* Attend review meetings and contribute to team development initiatives.
* Support the Defence Operations Manager and Claims Managers in driving continuous improvement and service excellence.
Requirements
* Proven experience handling personal injury claims is essential.
* Experience managing PI claims end-to-end (cradle to grave), including settlement.
* Good understanding of case law and Civil Procedure Rules (CPR).
* Right to work in the UK.
Benefits
* 33 days holiday
* Hybrid working
* Free parking
* Qualification funding
* Enhanced pension
* Income protection
* Private medical insurance
* Retail discounts
* Season ticket loan
Interested?
If you'd like to find out more about this opportunity, we'd love to hear from you.