Assistant Administration Manager
Location: Manchester
Hours: 40
Salary/Pay Rate: £27,000 – £31,000
Contract Type: Permanent
We’re looking for a passionate and proactive Assistant Administration Manager to join our Manchester Team in delivering high-quality care to our patients. This is a fantastic opportunity to contribute to a forward‑thinking healthcare organisation while working in a supportive and inclusive environment.
Main Duties
* Support the Administration Manager in the operational management of Patient Healthcare Advisors.
* Maintain effective working relationships with the team to ensure the sustained delivery of key operational targets.
* Ensure patients receive timely access to elective services, including referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling.
* Work with Patient Healthcare Advisors to ensure delivery of a high-quality service in adherence to the Patient Access Policy.
* Manage performance of all PHAs and keep their performance efficiencies above 80%.
* Provide daily updates and reports on performance and monitor agreed actions to ensure delivery.
* Identify in a timely manner to the Administration Manager any risks to agreed delivery.
* Support the Administration Manager on external meetings with commissioners where required.
* Develop and sustain good relationships and work closely with other departments.
* Provide support to identified projects.
* Support the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team.
* Any other duties/responsibilities as delegated by the Management Team to support the function and development of the service.
Who We Are
Omnes Healthcare is a growing, forward‑thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app.
Our mission is to enhance healthy and happy life years through high‑quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We Live By Four Core Values
* Caring – Respect and compassion in everything we do
* Inclusive – Empowering diverse voices and teamwork
* Evolving – Driving continuous improvement and innovation
* Ambitious – Striving for high standards and real impact
Role Requirements
* Good communication, presentation & interpersonal skills.
* Strong prioritisation skills with the ability to manage competing demands.
* Self‑motivated, highly organised, able to remain focused under pressure.
* Able to influence, inspire, and effectively work with those around you.
* Performance management skills.
* Ability to identify key performance indicators.
What We Can Offer To You
* Excellent work/life balance.
* Supportive and inclusive team environment.
* 25 days annual leave (plus bank holidays).
* An additional day off to celebrate your birthday.
* NHS discounts and staff support schemes.
* Employee Assistance Programme.
* Involvement in digital health and innovation initiatives.
* Access to the Evergreen Life app.
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