Implementation Consultant
Watford - Hybrid 3 days in office
Salary - £50,000 + Excellent benefits
The Implementation Consultant will be responsible for delivering implementation
consultancy activities for our clients' customers on multiple aspects of their solutions or services
delivery.
The Implementation Consultant will have significant experience in out clients processes and
solutions and must have excellent stakeholder management and client relationship building
skills. They will be responsible for advising and working with customers to help them
understand, implement, configure or test good practice use of our clients’ suite of customer
solutions and advise on industry leading processes and operational service design. This role
may lead delivery directly or will work closely with the implementation project or
programme manager. They will also partner with customer stakeholders and business
representatives to support the achievement of the relevant delivery milestones on time, at
the highest level of quality and on budget.
Role accountabilities and responsibilities:
In this role your key responsibilities will be:
• Acting as a good practice advisor, coach and subject matter expert on industry
leading processes and our clients range of solutions and services, partnering with the
customer to develop a “One Team” approach to delivery and to ensure that all
activities are delivered on time, at the highest level of quality and on budget
• Delivery of implemetation tasks against the agreed project plan and scope, following
the our clients standard project Implementation methodology
• Managing, scheduling and coordinating all activities assigned to you so that they are
undertaken in accordance with the relevant plan, working alongside and in
partnership with the wider company and customer project team
• Preparing, reviewing, agreeing and implementing any deliverables assigned to you as
part of the delivery plan
• Completing testing of any deliverables or supporting activities assigned to you as
part of the implementation plan to the highest level of quality and where agreed, in
line with all acceptance criteria
• Supporting the project or programme manager in facilitating the provision of
software, infrastructure, supporting tools and appropriate resources for each phase
of the project to ensure all pre-requisites and ongoing support is in place
• Anticipating and managing ongoing risks and issues (including mitigation and
resolution), and ensuring that they are escalated to the Implementation project or
programme manager in a timely fashion
• Acting as a coach to other consultants to help develop their skills
• Ensuring you maintain your personal development and continuous improvement in
our clients products and services, including industry leading good practice operating
processes and industry and legislative knowledge (with support from the Technology
Services management team) and feeding back learning and continuous improvement
ideas.
Essential Skills & Competencies:
• Experience delivering on small, non-complex Implementation, software, advisory or
Managed Services customers with small-medium scale employee volumes (under
10,000 EE’s and £300k budgets)
• Significant experience and proficiency in (or demonstrated aptitude to develop)
relevant technical skills, including main feature functions, setup and configuration
options in elementsuite, ResourceLink, MyView and HCM Cloud
• Proficiency (or demonstrated aptitude to develop skills) in ZIP APIs, connectors and
integration methods
• Proficiency (or demonstrated aptitude to develop skills) data migration and loading
for medium complexity data structures
• Proficiency (or demonstrated aptitude to develop skills) master data and payroll
reconciliation for medium complexity employee payroll data, gross to net
calculations and associated outputs
• Expertise in specialism
• Plans, schedules and delivers work to meet given objectives, outcomes and KPIs
• Self-monitoring against agreed delivery timelines
• Understands, applies and adapts appropriate methods, tools, applications and
processes (within boundaries of standard operating processes)
• Influences within area of expertise (internally & with customers)
• Collaborates regularly and appropriately with colleagues and customers
• Follows a methodical approach to identifying and resolving more complex risks and
issues
• Anticipates and raises highly complex risks and issues to enable them to be mitigated
• Defines problem statements, and supports root cause analysis for risks and issues
• Follows set development path for their role/specialism
• Takes the initiative to develop skills and knowledge by identifying (and agreeing with
manager) appropriate development opportunities
• Helps more junior colleagues with their development
Please apply for a confidential chat