The vacancy
Are you an experienced retail manager or assistant shop manager who thrives on delivering outstanding customer service? If so, we’d love to hear from you!
Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.
Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.
We are looking for a committed and capable Shop Manager to lead our Beeston store. This is a great opportunity for someone with retail experience who enjoys working with people and making a meaningful contribution to the local community.
Location: 54 High Road, Beeston, Nottinghamshire, NG9 2JP. There is a requirement to travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands.
Hours: 37.5 hours, working 5 out of 7 days (Monday to Sunday) (including occasional bank holidays)
About the role
Some of the key responsibilities include (but not limited to):
1. Manage the day-to-day operations of the shop
2. Lead and inspire your team of staff and volunteers to meet income and profit targets
3. Maintain high standards of customer service, stock presentation, and shop layout
4. Work with our eBay Manager to maximise the value of donations through online channels (e.g., eBay, Depop)
5. Promote and manage our Gift Aid scheme with eligible donors
6. Attend induction, meetings, and training sessions at our Loughborough hospice and other locations as required
7. Further responsibilities in the role can be found by downloading the Job Description.
Essential Requirements
8. Experience managing a retail shop or department
9. Excellent customer service and communication skills
10. The ability to recruit, train and motivate volunteers.
11. Able to work towards financial targets and manage budgets
Desirable Requirements
12. Experience of working with and supporting volunteers.
13. Working knowledge of Risk assessments.
14. Experience of volunteering.
Further requirements can be found by downloading the Person Specification.
Our Benefits include:
15. Eligibility to join blue light card discount scheme and Company Shop.
16. Healthcare Cashback plan.
17. Life Assurance.
18. 27 days holiday pro rata
19. Plus bank holiday allowance but expectation to work bank holidays in this role.
20. Contributory pension scheme or Salary Sacrifice Pension Scheme
21. Free access to an employee assistance programme
22. Wellbeing support and access to Mental Health First Aiders
23. Unofficial benefits: Fun events, All staff away days, Guest visitors
This role is subject to a basic DBS (Disclosure and barring Service Check) and pre-employment checks.
Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Equality, diversity & inclusion
Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.
About us
Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most.
We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.
Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end-of-life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.
Simply put, we’re here to brighten short lives, and support families, wherever they are.
When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.
Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.
Our Vision
To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed.
Our Mission
Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be.
Our vision is to create the “Rainbows Experience” wherever you are. Our mission is that across the East Midlands we will:
24. Transform care for those babies, children and young people who have a life-limiting or life-threatening condition
25. Relieve the pain and symptoms associated with life-limiting or life-threatening conditions
26. Support every baby, child and young person to achieve their full potential
27. Create memories for families to treasure
28. Provide comfort and compassion at the time of and following the death of a baby, child or young person
Across the East Midlands we will:
29. transform care for those children and young people who have a life-limiting or life-threatening condition
30. relieve the pain and symptoms associated with life-limiting or life-threatening conditions
31. support every child and young person to achieve their full potential
32. create memories for families to treasure
33. provide comfort and compassion at the time of and following the death of a child or young person
Our values
Because WE CARE, we are:
Benefits
Health cash plan/EAP
Free on-site parking
Life
assurance
Subsidised
meals
Gallery
Documents