Job Description:
We have an excellent opportunity at our client site in Bedford for an experienced Desktop Engineer.
Requirements:
Good IT working experience in an ITIL environment at least 3-5 years
Detail oriented and highly organised.
Accredited education in Information Technologies, qualified IT Specialist or equal
Experience in IT support for current Microsoft, Apple and Android hardware and operating systems
Good knowledge of ticket systems and Support processes/ Service Now Platform
Local language on native level and good English in writing and speech
IT Technical skills:
Device operations and maintenance of Desktop PCs, Notebooks, Smartphones, Monitors IT Support
2nd Level Office/Mobile Support
Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, Printer Services
PC Imaging & Installation procedures, Intune/Autopilot/JAMF
Good Asset management skills
Good Working knowledge of Apple and Microsoft Technology and current Standard Office 365 Suite/ Azure AD
Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
Soft Skills:
High customer service orientation
Ability to interact and consult with others for de-escalation management
Strong team player. Autonomous & proactive working behaviour
Strong motivation and willingness to learn and perform
Friendly and confident manner
Strong time management skills
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.