ABOUT US With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation.
At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves.
We draw on the richness of our differencesacross age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefsbecause we know that our collective strength lies in our diversity.
Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service.
JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check.
Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information.
We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.
North Wales including Anglesey We are seeking a skilled Service Engineer to join our dynamic team.
In this role, you will be responsible for providing exceptional service support to our diverse customer base.
Conducting service visits to address reported calls and maintain high standards of professional service support.
Responding promptly to customer service requests for the repair of business equipment.
Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
Managing inventory of spare parts and consumables effectively to support service operations.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.This role is fully remote at client sites Attendance at our offices is required periodically for team meetings and training.
SKILLS AND EXPERIENCE REQUIRED It is essential that you have worked as an engineer on MFD printers IT knowledge with the ability to network devices and to set up scanning functions The ability to provide first class customer service with previous customer facing experience.
Experience of working in a target driven environment To be smart and presentable at all times Willing to undertake training on new product lines, such as Laptops and PCs BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer.
We welcome applicants from all backgrounds and are open to discussing flexible working arrangements.
We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business.
If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on and ask to speak to the Talent Team.