Role: 2nd Line MSP Engineer
Location: Reigate
Salary: Up to £40,000 (DOE)
Are you a confident and experienced 2nd Line Engineer looking to progress your career in a fast-paced Managed Service Provider (MSP) environment?
We're looking for a proactive, client-focused IT professional to join our growing technical support team in Reigate.
Key Responsibilities
* Provide 2nd line support for a diverse client base, handling escalated technical issues via phone, email, remote tools, and occasionally on-site.
* Troubleshoot and resolve problems related to Microsoft 365, Windows Server, Azure, Active Directory, networking, and end-user systems.
* Support desktop environments (Windows 10/11), laptops, printers, and mobile devices, including MDM ( Intune).
* Assist with firewall/router configurations, switch management, and on-site network setups.
* Contribute to system upgrades, migrations, patching, and client project rollouts.
* Ensure timely resolution of support tickets in line with SLAs and best practice standards.
What We're Looking For
* Proven experience in a 2nd line IT support role, ideally within an MSP environment.
* Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune, and desktop support.
* Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, firewalls, switches).
* Experience with remote support tools and ticketing systems.
* Excellent communication and client-facing skills.
* Ability to manage and prioritise workloads in a busy support environment.
What's On Offer
* Competitive salary up to £40,000, depending on experience
* Clear progression path within a growing MSP
* Ongoing training and certifications (Microsoft, CompTIA, etc.)
* Friendly and collaborative team environment
* Pension scheme and other standard company benefits
Apply Now
If you're ready to step into a varied and rewarding technical role where your skills will be valued and developed - we'd love to hear from you.