Job Overview
* To provide first response / self-delivery of maintenance and engineering services for the MSD maintenance contract
* portfolio.
* To complete PPM tasks and activities in accordance with contracted service level agreements.
* To complete reactive works in accordance with contracted service level agreements.
* To complete quoted works in accordance with contracted service level agreements.
* To provide attendance on site where sub-contractors are required to complete specialist works.
* To provide supervision when necessary where sub-contractors are required to complete specialist works.
* To identify requirements for additional works where the completion of planned and reactive works cannot be completed first
* time.
* To complete electronic and hard copy documentation to ensure that works completed can be evidenced through continuous
* audit and review.
* To ensure that a safe working environment is maintained at all times.
* To complete surveys, audits, reviews of building assets when requested in order to assist with the compilation of reports.
* To ensure that the company values are observed throughout, maintaining high levels conduct, quality, sustainability, value
* for money and efficiency.
* To be available for overtime and call out as and when business demands require.
Main Duties
* Carry out schedule maintenance and repair of building services assets in accordance with the contract specification,
* manufacturers guidelines, industry standards and approved codes of practice and site-specific documentation, including
* method statements and risk assessments and safe system of works procedures.
* Respond to breakdowns and reactive calls in accordance with the contracted service level agreements.
* Diagnose faults with building services assets and complete repair at first response, or if not possible, advise on course of
* action to ensure that repairs are completed by a competent person.
* Monitor plant, equipment, systems whilst carrying out works to ensure that service continuity is maintained, or provide
* specific information to the Customer relating to the required downtime to carry out the works.
* Research via manufacturers service manuals, or wholesale supplier databases, and provide specific information to the Service
* Desk relating to the procurement of spare parts, specialist components, fixtures and fittings required to complete tasks.
* Where alternative replacement parts are required due to existing parts being obsolete, provide specific information to ensure
* that specification, performance, suitability and sustainability of alternative products are fit for purpose for their intended use.
* Carry out dynamic risk assessments to ensure that all activities are reviewed and risks mitigated prior to completion of tasks.
* Escalate to line manager if there is risk or concern that safe systems of work cannot be implemented.
* Ensure that all plant, equipment, plant rooms, installations and other designated areas are kept clean, tidy, and organised, and ensure that working areas are safe areas of work.
* Ensure that all tools, instruments, consumables and spares dry, clean, tidy, and organised, and that all calibration requirements are met to ensure compliance with quality standards.
Qualifications and Experience
* A qualification in at least one of the following:
* C&G Level 3 or equivalent in relevant subject (Mechanical, Electrical, Air Conditioning and Refrigeration)
* ONC/HNC building services engineering, mechanical or electrical engineering
* NVQ Level 3
* Recognised EITB apprenticeship (Maintenance and Operations Engineering MOET), or similar)
* Experience of providing engineering and maintenance services within the building services industry (2 years +)
* Fully conversant with electrical and mechanical maintenance activities processes and procedures
* Competency in basic IT and computer skills
* Holder of full driving licence (where applicable)
* Ability to work well under pressure and during unsociable hours
* Good verbal and written communication skills
* Problem-solving skills
* Efficiency and organisation
* Teamworking skills