Job Title: Retail Assistant – M&S Food (Franchise Store)
Location: Edinburgh Royal InfirmaryReports to: Store Manager / Assistant ManagerHours: 16 hours (PT) Mornings/Evenings/Weekends
Overview
We’re looking for a friendly, reliable and customer-focused Retail Assistant to join our M&S Food franchise store, operated by WHSmith. As part of the team, you’ll help deliver the quality, service and experience that customers expect from M&S Food. You’ll work in a fast-paced, supportive environment where attention to detail and pride in presentation make all the difference.
Key Responsibilities
Customer Service
* Deliver a welcoming and professional service to every customer.
* Provide helpful information about products, promotions and offers.
* Handle transactions accurately and efficiently at the till.
Store Standards and Operations
* Ensure products are merchandised, rotated and replenished in line with M&S brand standards.
* Maintain product freshness and quality through regular checks.
* Support with deliveries, stock replenishment and back-of-house organisation.
* Follow all food hygiene, health and safety procedures.
* Keep the store clean, tidy and well-presented at all times.
Teamwork and Communication
* Work closely with colleagues and managers to achieve store targets.
* Communicate clearly to support smooth daily operations.
* Uphold the M&S values of quality, service and integrity in everything you do.
Skills and Experience
Essential
* Previous experience in retail, food service or a customer-facing role.
* A genuine passion for great customer service.
* Ability to multitask and work calmly under pressure.
* Strong attention to detail and commitment to high standards.
Desirable
* Experience within food retail or convenience environments.
* Knowledge of food hygiene and safety standards (Level 2 certification preferred).
* Experience working to brand or merchandising guidelines.
What We Offer
* Competitive hourly rate plus staff discounts and benefits.
* Full training on M&S Food standards, customer service and food safety.
* Opportunities for development within the WHSmith franchise network.
* A positive, inclusive workplace built on teamwork and respect.
About the Franchise
WHSmith operates M&S Food stores across a range of locations including hospitals, travel hubs and local convenience sites. Together, we bring the trusted quality of M&S Food to customers wherever they are.
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