What's involved with this role: JOB TITLE: Leasehold & Right To Buy Officer - Housing REF: Portsmouth 5269939 Pay rate: Up to £16.00 per hour PAYE, dependent on experience You must have a full driving licence and access to a car in order to carry out site visits and meetings. The role: On behalf of a local council, we are seeking someone to join a Neighbourhood Management Team as a Right to Buy and Leasehold Officer within the Housing Services department. You will need experience in Right to Buy (RTB), leasehold or housing management. Strong communication and interpersonal skills are essential, as you will need to be confident working with multiple stakeholders including leaseholders, tenants, Housing staff, other departments (Finance, Legal etc.) and external organisations such as solicitors, mortgage companies and contractors. Key Responsibilities: Managing and process all RTB sale applications, including dealing with enquiries, preparing documents and communicating with solicitors Provide clear guidance to tenants/leaseholders on the RTB process, eligibility and obligations as a leaseholder Prepare legal documents, lease agreements and service charge estimates Responsibility for Section 20 (Landlord and Tenant Act 1985) consultation process for any Qualifying Works Arranging repairs and maintenance to be undertaken in accordance with tenancy agreements Managing arrears (including negotiating affordable, individually tailored repayment plans, judgements and forfeiture) Providing advice on post-sale leasehold management, including lease extensions Maintaining accurate leaseholder information and updating systems with relevant case information What the client is looking for: Experience in RTB, leasehold property or housing management, with a good knowledge of leasehold law and housing legislation Excellent numerical skills Ability to communicate clearly and effectively, especially clear and concise written communication skills including the ability to record information accurately and write formal letters Strong customer service skills with ability to explain complex processes clearly Be able to demonstrate a structured and logical approach to problem solving with the ability to use judgement and discretion when making decisions Demonstrate a high level of attention to detail as understanding and using complex financial information is required Computer literate with experience of IT systems such as Microsoft Word, Excel, Outlook and Housing Management systems Full driving licence and access to a car How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.