Waste Resource Management Chargehand (J18941) Newtownabbey, Northern Ireland
Salary: GBP15.31 - GBP17.68 per hour
Rate of Pay: £15.31 (plus allowance £17.68)
Location: Newtownabbey
Hours: 37
Duration: Ongoing
Key Responsibilities:
* Support the day‑to‑day operation of Household Recycling Centres, ensuring services are delivered efficiently, safely, and in line with business objectives.
* Assist with supervising staff, allocating resources, and maintaining high standards of performance and customer service.
* Ensure sites are clean, compliant, and open/closed as scheduled, coordinating with contractors and internal teams.
* Support the management and maintenance of fleet, plant, and equipment to ensure safe, efficient, and legally compliant operation.
* Monitor the quality of recyclable materials and maintain accurate operational records and performance data.
* Ensure compliance with relevant legislation, including Duty of Care, Health & Safety, and Council policies.
* Provide excellent customer service, handling queries and complaints through to resolution.
* Assist in staff management activities, including attendance monitoring, training, and HR‑related processes where required.
* Promote recycling initiatives and engage with the public to provide guidance and raise awareness.
* Support wider service delivery, including refuse and street cleansing, as required.
* Contribute to continuous improvement, risk management, and achievement of key performance indicators.
* Deputise for Supervisors when required and undertake additional duties across the Department as needed.
Qualifications
* 5 GCSEs (including English & Maths) or equivalent
* OR minimum 2 years’ relevant experience
* At least 1 year’s supervisory experience in waste, recycling, or street cleansing
* Experience handling employee relations, ideally in a unionised environment
Key Skills & Abilities
* Strong organisation and time management
* Able to work independently with minimal supervision
* Health & Safety regulations (including manual handling)
* Basic IT skills (Microsoft Office/Windows)
* Understanding of waste and environmental legislation
* Full driving licence or access to suitable transport
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