Job Title: Customer Service Supervisor (Hiring Immediately), Liverpool
Client: Wagamama
Location: Liverpool, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description:
Customer Service Supervisor | Location: Liverpool
Wagamama is seeking a passionate Customer Service Supervisor to join our team in Liverpool. We are a dynamic restaurant chain with over 165 locations across the UK and Ireland, committed to celebrating individuality and providing exceptional service.
The Role:
As a Customer Service Supervisor, you will lead and support your team to deliver outstanding customer experiences. Your responsibilities include coaching and developing team members, managing restaurant operations, and ensuring high standards of service and performance.
We are looking for someone who:
* Is passionate about team support, training, and maintaining high standards
* Has experience in shift planning, managing labor, and understanding financial performance
* Loves celebrating success and recognizing individual needs
What We Offer:
* Weekly pay and tips share
* Access up to 30% of earnings before payday with Wagestream
* £1000 annual bonus opportunity
* Flexible hours
* Free on-shift food and 50% off outside of work
* Family-friendly policies, including 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
* Opportunities to experience new menus and participate in company events
* Recognition programs and nationwide visibility
Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.
Additional Information:
This role is based in an airport; successful applicants will need to apply for an airport pass (paid for by Wagamama). The process includes providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.
*Tips are 100% for team members; they vary by restaurant and are at guest discretion. Tips are not considered wages and are not guaranteed.
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