ABOUT MIXCLOUD Mixcloud is a music streaming service that enables creators to legally live stream and upload mixes, radio shows and original tracks for free, so they can organise their music in one place. We build tools to help DJs, radio hosts, musicians and producers build an online community, reach a wider audience and make money from music. Championing music lovers, we've created an environment where every genre, scene and grassroot movement can thrive without fighting algorithms. Millions of creators, curators and cultural tastemakers from around the world are using our platform to share music and form meaningful connections. We're aiming for a world where people who care about music can connect deeply, beyond the algorithm, human to human. Our community of listeners and creators are the heart of the platform, and we pride ourselves on delivering an exceptional Support experience for them. Our creator community is broad, deep and diverse; with over 1 million uploaders from London to Lagos to Los Angeles, crafting shows in many different formats. THE ROLE Reporting to our Senior Product Support Specialist, you will provide accurate, thoughtful, and fast responses to our community, to help them get the answers they need. You will be a tech-savvy natural problem-solver who consistently takes the initiative to identify problems, thoroughly investigate issues, and action escalations promptly, providing efficient service and contributing towards product improvement. We're looking for someone with email support experience who is technically minded and empathetic. You're a people person and a strong, adaptable communicator who genuinely enjoys educating and interacting with customers, and going above and beyond to help resolve their queries. The role is a 6-month fixed-term contract and will suit applicants that are available immediately for work.