Loss Adjuster – Salary circa £40000
Are you someone who thrives on delivering exceptional customer service while balancing cost-effectiveness? In this role, you’ll collaborate with our Home Project Manager team to gather crucial site information, assess liability, and create detailed work scopes.
A bit about the job: Your responsibilities include providing a customer-focused and cost-effective service by visiting household claims customers. In collaboration with the Home Project Manager team, it's essential to gather and provide site information to manage claims to completion. The role involves visiting customers to assess liability, build work scopes, draw floorplan, validate claims against policy cover, agree settlements, and determine the best management route for the claim. Responsibilities also include recording evidence, appointing suppliers, making liability decisions, and creating initial reserves using claims scoping software, sometimes working out of the area to support major incidents. The position demands self-motivation, managing personal appointments, and may involve travel across the UK with flexible hours, including evenings and weekends.
Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
In-depth expertise in the Residential (Home) property insurance sector, ensuring accurate assessments and tailored solutions.
Advanced technical knowledge in building pathology and best practices, enabling precise evaluations and recommendations.
Proficient in claims scoping and management software (Symbility, Exactaware, etc.), Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation.
Starting salary circa £40000 (depending on location, skills, experience, and qualifications)
~ Bonus opportunity - 8% of annual salary Actual amount depends on your performance and
~ Generous pension scheme - Aviva will contribute up to 14%, depending on what you put
~ 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
~ Make your money go further - Up to 40% discount on Aviva products, and other retailer
~ discounts
~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share
~ in the success of Aviva with our Save As You Earn scheme
~ Brilliantly supportive policies including parental and carer’s leave
~ Flexible benefits to suit you, including sustainability options such as cycle to work
~ Communities and use your 3 paid volunteering days to help others
~ Research tells us that women, particularly, feel this way. To find out more about working at Aviva take a look here
Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. gergaly@aviva.