Asphalt Planner Delivering the right product, at the right time, for every customer We are looking for an organised, commercially minded Asphalt Planner to play a pivotal role in ensuring first‑class service to our customers and seamless coordination across internal teams. If you thrive in a fast‑paced environment, enjoy problem‑solving, and excel at balancing customer needs with operational efficiency, this role could be for you. Purpose of the Role To ensure the best possible service is provided to customers and internal departments, whilst taking commercial, economic and quality considerations fully into account. Key Responsibilities Identify customer requirements and make the most effective and economic use of company resources to ensure customer satisfaction Negotiate delivery times to the mutual benefit of both the customer and the company Decide delivery priorities during supply constraints and liaise closely with weighbridge teams Proactively work with weighbridge personnel to anticipate and resolve potential service issues Manage forward programming by communicating with customers regarding future orders and utilising spare capacity Negotiate delivery programmes that deliver value for both customers and the business Monitor daily delivery programmes and keep customers informed of delivery status Accurately capture and amend customer orders Maintain and update dispatch comments with accurate and timely information Investigate and resolve customer queries efficiently Use desktop text systems to update key personnel on planning and delivery issues Build strong working relationships with customers and internal departments Manage customer complaints, escalating to third parties where appropriate Produce Order Centre reports as required Maintain a consistently professional demeanour at all times Act as the company representative for planning‑related issues outside normal working hours What We're Looking For Strong planning and organisational skills Excellent communication and negotiation abilities A practical, solutions‑focused mindset Confidence working with customers and internal stakeholders Ability to perform under pressure and manage changing priorities High attention to detail and a commitment to service quality Why Join Us? This is a vital role within our operation, offering real responsibility, variety, and the opportunity to build strong relationships across the business and with our customers. You'll be trusted to make decisions that directly impact service delivery and customer satisfaction. At Heidelberg Materials, we don't just offer jobs we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people. Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities