Job Category:
Business Support
Job Type:
Full Time
Job Location:
Leeds
Salary:
Competitive plus benefits
QWM Group is going through an exciting period of growth and development, and we're looking for motivated individuals to join us on this journey. We specialise in Drainage, Industrial Services, Tankering, and Emergency Callouts, with our headquarters in Ossett, West Yorkshire, and additional depots in Sutton-in-Ashfield (Nottinghamshire) and Leeds
As a growing company with big ambitions, we want people who are committed, adaptable, and ready to make a real impact in a fast-paced environment.
This role is a fantastic opportunity to become a key part of our office team, supporting both customer service and administration, and playing a vital role in the smooth running of our operations.
We are looking for a friendly, professional, and organised individual with experience in an office environment (preferably in transport, drainage, or scheduling). Most importantly, you'll be customer-focused, adaptable, and willing to grow with us.
Key Responsibilities
* Dealing with inbound and outbound enquiries via telephone and email
* Providing excellent customer service to both internal and external stakeholders
* Planning and scheduling jobs through our CRM system
* Raising quotations and processing invoices
* General administrative support including filing, scanning, photocopying, and post allocation
* Producing reports and updating office systems
* Assisting the Health & Safety Manager with admin tasks and occasional equipment collection for site operatives
* Supporting colleagues across departments with ad-hoc duties as required
Qualities & Attributes
* Excellent communication skills, both verbal and written
* Strong planning, organisational and IT skills (Microsoft Office essential; CRM/Big Change experience desirable)
* Confident telephone manner with a customer-first approach
* Able to work independently and as part of a team
* Personable, professional, and committed to maintaining the company's reputation
* Willingness to learn new skills in line with company growth
Requirements
* Minimum 1 year in Customer Service/Admin role (required)
* Experience in Planning or Scheduling (required)
* Full UK Driving Licence (required)
What We Offer
* Competitive salary
* Health Cash Plan scheme with Simplyhealth
* Salary sacrifice pension scheme (5% Employee / 3% Employer)
* Free on-site parking
* Health & wellbeing programme
* Company events
* Training & development opportunities
* A supportive team environment where your ideas and contributions are valued
If you're looking to be part of a forward-thinking, growing company with exciting opportunities ahead, we'd love to hear from you. Apply today and start your journey with QWM Group.